Shipping policy

Thank you for shopping with I AM ROOTS. Each order is packed with care and intention. 🌿

Order Processing

Orders are typically processed within 2–7 business days, excluding weekends and holidays. During new releases, sales, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery location.

Estimated delivery times shown at checkout begin after your order has been processed and shipped. Carrier delivery times are estimates and may be affected by weather, holidays, or other circumstances outside of our control.

Tracking

Once your package has been shipped, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible.

Once an order has shipped, I AM ROOTS cannot guarantee that the shipping address can be changed or the package redirected.

Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.

Lost, Stolen or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier. I AM ROOTS is not responsible for packages marked as delivered that are lost or stolen.

If your tracking shows unusual delays or your package appears to be lost in transit, please contact us and we’ll assist with the information needed to pursue a carrier claim when applicable.

Damaged Packages

If your order arrives damaged, please contact us within 2 days of delivery with your order number and clear photos of the product and packaging so we can help resolve the issue.

International Shipping

International shipping availability and rates will be displayed at checkout where available. Customers are responsible for any applicable customs duties, import taxes, or fees charged by their country.